Get Help With Your Letterjoy Membership
Below are the answers to our most common support questions.
Need to get in touch? Scroll to the bottom of the page.
-+I Want to Extend My Membership
We’re glad you’re still our pen-pal! Visit Letterjoy.co/extend to extend your membership in minutes.
-+I Want to Change My Address
You can update your address directly from our portal. Simply log in by entering the recipient name and billing email you entered at checkout, and click “Edit” next to the address on file.
Please Note: Since envelopes are printed a few days in advance of a mailing, address changes take about a week to take effect.
-+I Want to Change My Start Month
No problem! You can do so by answering a few short questions in the form at the end of the page.
Please Note: Because of our account activation process, we are unable to fit new orders into upcoming mailings at the last minute.
-+I Want to Change the Name on My Order
Mistyped? Decided to transfer your letters to someone else? We’ve got you covered. Just fill out the form at the end of this page and we’ll get you squared away.
-+I Want to Pause or Resume My Subscription
We’re happy to help. Contact us using the form below and we’ll get you squared away.
-+Can You Schedule My First Letter To Arrive On An Exact Date?
Unfortunately, we can't. Mailing is an inexact science. First-Class mail can take up to five business days to arrive, or as little as two (depending on where you live, and other random postal factors). International First-Class mail can take from 7-21 days, depending where in the world you live, and the quality of your local postal service.
Because of this unpredictability, and because we only regularly transport our letters to USPS once per week, we are unable to schedule a letter’s arrival.
-+Do You Offer Any Discounts For Veterans Or First Responders?
We do. Please reach out for more information on how to claim one of the above discounts.
-+I Have a Pre-Purchase Question
Let’s hear it! Visit the form at the end of the page, or reach out to us by email at Support@letterjoy.co (Yes, no “m” at the end).
-+Do You Have a Welcome Letter Template?
We do! Download it here, customize it, print it on some nice paper/cardstock, and it will be the perfect representation of the gift to come.
-+Do You Offer Phone Support?
We don't. We're a small business with limited resources, and we've found that email is the most efficient way to provide excellent customer service.
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